Refund policy

Effective Date: October 15, 2025
Brand: Nourished by Nons
Website: https://nourishedbynons.com

At Nourished by Nons, our juices are made fresh from real fruits, vegetables, and herbs — never from concentrate, powders, or preservatives. Because our products are perishable, we maintain strict cold-chain shipping standards to ensure your order arrives safely and as fresh as possible.

1. All Sales Are Final

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has shipped. Please double-check your shipping address, juice selections, and order details before checkout. Ensure someone is available to receive and store your package at home upon delivery. 

2. Damaged, Spoiled, or Incorrect Orders

We take quality seriously! If your order arrives:

  • Damaged or leaking,

  • Missing items, or

  • Shows signs of spoilage upon arrival,

please contact us within 24 hours of delivery.
📸 Email support@nourishedbynons.com with:

  • Your order number,

  • A brief description of the issue, and

  • Photos of the product and packaging.

We’ll gladly review your claim and, if verified, issue a replacement or store credit (not a refund) at our discretion.

3. Shipping Delays or Carrier Issues

Once your order leaves our facility, it is handled by third-party carriers (e.g., UPS, FedEx). While we cannot control delivery delays due to weather or transit issues, we’ll always help you file a claim or reship when appropriate.

We recommend tracking your shipment closely and refrigerating juices immediately upon delivery.

4. Order Cancellations

Orders may be canceled within 2 hours of purchase if they have not yet entered production. After this window, we cannot cancel or modify your order because our juicing process begins immediately to ensure freshness.

5. Product Freshness & Storage

All juices are cold-pressed, unpasteurized, and shipped chilled. Please refrigerate immediately upon arrival. Nourished by Nons is not responsible for spoilage due to improper handling or delayed retrieval after delivery.

6. Refund Eligibility

Refunds are only issued in the rare event that:

  • Your order cannot be fulfilled or shipped, or

  • A verified error occurs on our part (e.g., duplicate charge, incorrect shipping label).

In such cases, refunds are processed to your original payment method within 14 -21 business days.

💚 Our Promise

We’re passionate about crafting fresh, nutrient-dense juices you can trust. If something isn’t right, we’ll always make it right — fairly and quickly.

For all questions, email support@nourishedbynons.com or message us on Instagram @nourishedbynons